I just completed my second – and final – stint working in retail and have a few takeaways that I think might benefit the public at large.
For a year, I was lucky that I got to spend a few days a week at an upscale athleisure emporium at my local, like, fancy strip mall, and I worked with pretty awesome customers. I enjoy giving other people my opinions, so lording over a dressing room while ladies tried stuff on was right up my alley.
But there were some head-shaking moments; situations where I’d find myself whispering, “Really?” to a fellow legging-folder.
One customer, who’d tried on pretty much half the store and had me running around trying to find her size in a few items — emerged from her dressing room holding a handful of items she was buying and said, “You’re gonna hate me.”
And I was like, “Stop! Go on! Have a nice day!”
As she walked away, I pulled back the curtain and thought, “I totally hate her.”
Half the store lay inside out and scattered all over the floor.
And don’t even get me started about having to lift those adhesive bathing suit pantyliners off the floor with paper towels. Woof.
So, who knows? Maybe I’d been guilty of committing some of the same crimes in the past before I knew any better. My youngest daughter certainly thinks I have. Consider this my mea culpa. Shoppers, please take note:
- Clean up after yourself.
Seriously, ladies, I already have four kids and am way too old to be cleaning up after you. Don’t leave clothes inside out on the floor or piled on a chair. I’m not saying you need to hang them up perfectly to go right back out onto the floor, but putting things back on hangers is a basic courtesy. Like using the chicken wing when you sneeze. People working retail are not getting paid enough to coddle your body dysmorphia (see #3) and clean up after you. Not even close.
- Keep your hands to yourself.
I understand the urge to touch stuff when you’re shopping. I’m big on that, too. But if you’re looking through a pile of, say, t-shirts, for your size and a salesperson asks if she can help find if for you, for the love of Christ say “yes.” She is not asking to be nice. She is asking so that she doesn’t have to re-fold the entire bloody pile after your tornado hands have moved on.
- Stop feeling bad about yourself.
I have logged enough hours standing in a dressing room to say, with confidence, that most women hate their bodies. Or at the very least, certain parts of their body. This goes for women in amazing shape as well as a 91-year-old gal I helped not long ago who fretted over her upper arms. Ladies! Let’s just be happy we’re here and can afford to shop for athleisure wear! Honestly. The good news is that it’s made me super-aware of when I start to do that stuff myself. Please smack me if you hear me complaining about my midsection.
- Gentlemen: don’t harass legging folders.
To the old coot who recently suggested I pull up my shirt as I helped him pick out a couple of outfits as gifts, this is not 1977. That is no longer the culture. Just ask Harvey Weinstein. I just wish I hadn’t been so shocked when he said it that I was unable to call him out for being a scuzzy old pig. Instead, I finished helping him shop and then threw the stuff on the checkout counter — where someone gift wrapped it for him — and ran to the back of the store.
- Everyone should work in retail or the food industry at some point in their lives.
This will teach us all how not to be jerks when we’re out to eat and buying stuff.
- It’s just yoga pants.
The best part of the job was that I got to work with great women of all ages, who I slowly got to know (through my sly interrogation techniques) and learned that they were so much more than legging folders. They were studying for the LSATs or going to school to become registered nurses or working full-time in the city or auditioning for acting roles or running busy households and shuttling kids to colleges and sports tournaments. In other words, legging folding was just something they were doing on the side. I’m going to miss their company.
It was fun while it lasted but working nights and weekends started to get challenging with just a 14yo boy and a puppy left living at home. Plus, I got tired spending all the money I made on clothes. It felt like I was bartering my time for Salutation tights (although they are frigging amazing).
So, I’ve decided to commit to my writing and freelance jobs full-time and now I have drawers full of leggings and sweats to stay cozy for this new phase of my life. As do my daughters and friends.
My work here is done.
I’m hella ob-sessed with getting you to sign up for my latest posts. They’re sent right to your inbox by typing your email into the box below and new posts will arrive without you having to remember to look for them. Everything should be this easy. You can also follow me on Facebook, Twitter and Instagram.
love this! i shall take note
Thanks for reading and the note taking … 🙂
I can see why working nights and weekends finally got to you. but as you said, you’ve learned enough about customers and their idiosyncracies to make you a better shopper. I will try to remember what you said as I go happily into my buying mood. You won’t believe this, but as you grow older you have less needs to sport something new overtime you have an affair to attend. I, for one, love shopping on line, since I’m very tall and have very long legs. And I get tired of walking aimlessly through the mall, or whatever. Good luck on your new stage of life!
Thanks, Paddy!! Hope you are well … 🙂
I always seem to relate to all of your stories. I get a chuckle each and every time, because you always nail the situation right on the head. Hope this finds you well!!
Joanne … always good to see your name and know I am in good company in there here life of ours … xo
love. hilarious! congrats on your legging folding retirement! xoxo
Ha. Well, we do have some nice athleisure-wear to enjoy … 😉
I’ve never worked retail, but really?! People don’t hang the clothes back up? It shouldn’t surprise me, but it does. That seems like common courtesy; which is obviously in short supply these days.
I know! But honestly, I don’t think it’s done with any malicious intent. It’s like, they just don’t even think about it. I’ve given my daughters strict instructions on how to behave in a clothing store … 😉
LOVE, LOVE, LOVE, this–been there, done that, and you nailed it, as usual. You are my local Anna Quindlen–a voice of reason and humor xo
I just got up off the floor after that AMAZING compliment. Any time I don’t know how to respond to a situation I think, “What would Anna Quindlen do,” and then try to act like her badass-self. So, wow, thank you. And thank you for reading and sharing. xo
“Customer is always right”……MY ASS!!! to that woman who left half a stores worth of inventory in the dressing room???? id tackle her ass in the parking lot and drag her back in the store!! ok ok….maybe I’m not that tough…..but….but…..id WANT to tackler her!!!!!
Ha. You just have to laugh. Am sure you get your share of customers (“clients”) who do similarly head-shaking things in your line of business. People are interesting … 🙂
Although I have not worked in retail (yet) I’ve done my stint as a waitress in my day. I love this Post. Modern Emily Post, who is not afraid of the F bomb. My daughter who is 11 puts all items back on hangers–chastises me if I try to leave an item in the grocery store not on the shelf it came from. Love her. She keeps me straight. It drives me nuts to watch women walk over the stuff they leave on the floor. Also ladies, pick up a check. Don’t leave $5 bucks for just your salad because your friend had a glass of wine and you didn’t. . . .perhaps your next Post. Thanks for all the laughs!
Hannah, ha! My younger daughter is actually NOTORIOUS for not putting shit in stores back where she found it! It makes me nuts! Now that her mama’s been a salesperson who needs to tidy up after strangers, she’s a little more conscientious about her in-store behavior. 😉 Thanks for reading and sharing!!!! xo